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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
| Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
1. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Using non-HP cartridges can shorten the life of the printer.
B) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
C) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
D) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
E) Using non-HP cartridges generates excess heat that can damage printer parts.
2. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
A) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
B) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
C) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D) Original HP supplies meet eco-label criteria, lowering TCO.
3. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A) user testimonials
B) studies and briefs
C) Informed decisions
D) warranty Information
E) low-cost replacements
4. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
A) The toner produces high-quality prints even in extreme temperature and humidity conditions.
B) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
C) The toner's print gauge capabilities send alerts when the toner is low.
D) The toner uses a smaller ink particle for longer printhead life.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: A,B | Question # 4 Answer: B |
