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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
| Topic 2: Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Topic 3: Managed Print Services Basics | - Benefits of MPS to customers and organizations - Understanding Managed Print Services (MPS) |
| Topic 4: HP Managed Print Specialist Select Scope | - HP MPS Select (A4) portfolio overview - Key features of HP Managed Print solutions |
| Topic 5: Solution Positioning and Customer Engagement | - Engaging customers to identify print needs - Articulating HP MPS value propositions |
HP Managed Print Specialist Select 2019 Sample Questions:
1. If your customer is looking at improving user productivity and affordability of the personnel to manage specific functions, which customer trend would you refer to?
A) refocusing IT resources
B) focus on security
C) environmental impact
D) paper process automation-workflow
2. Which additional benefit do the HP contractual cartridges offer compared to the transactional cartridges?
A) open distribution
B) user-centric packaging and protection
C) higher yield option for selected SKUs
D) better reliability for lower print volumes
3. What is the commonality between the HP Pro devices and the HP Enterprise devices?
A) They both have the same duty cycle.
B) They both have the same world leading reliability.
C) They both have the same security features.
D) They both have the same firmware.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C |
