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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - Sustainability and environmental impact - HP Instant Ink and subscription services - HP Planet Partners recycling program |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits |
| HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
HP Selling HP Supplies 2020 Sample Questions:
1. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Non-HP cartridges (ail prematurely 70% of the time.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
2. What advantage do Original HP PageWide cartridges provide?
A) They use proprietary algorithms to help determine print history and print behavior for specific printers.
B) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
C) They come with a lifetime replacement warranty.
D) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
3. How does HP use serialization to combat the counterfeit and grey market?
A) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
B) It uses embedded code to determine in which regions the cartridges are sold.
C) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
D) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Anti-Counterfeiting and Fraud (ACF)
B) Customer Delivery Inspection (COI)
C) Compliance and Risk Management (CoRM)
D) Product Security Response Team (PSRT)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A |
