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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Last Updated: Aug 07, 2026
  • Q & A: 165 Questions and Answers
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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Last Updated: Aug 07, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- User roles and permissions
  • 1. Role-based access control (RBAC)
    • 2. Active Directory integration
      Topic 2: Deploying and Configuring System Center Service Manager- Installation and initial configuration
      • 1. Service Manager management server setup
        • 2. Prerequisites and system requirements
          - Management packs configuration
          • 1. Importing and customizing management packs
            • 2. Service Manager data warehouse integration
              Topic 3: Service Catalog and Request Fulfillment- Service offerings
              • 1. Request offerings configuration
                • 2. Service request workflows
                  Topic 4: Service Desk and Incident Management- Problem management
                  • 1. Root cause analysis processes
                    • 2. Problem record handling
                      - Incident management workflow
                      • 1. Work item templates and queues
                        • 2. Incident lifecycle configuration
                          Topic 5: Configuration Management Database (CMDB)- Service asset and configuration items
                          • 1. CI classes and relationships
                            • 2. Discovery and synchronization
                              Topic 6: Reporting and Data Warehouse- Reporting configuration
                              • 1. SSRS integration
                                • 2. Standard and custom reports

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