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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google Docs
B) SAP Jam
C) Microsoft SharePoint
D) MindTouch

2. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound e-mails
B) Create service tickets from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Broadcast e-mails to a group of individuals

3. To which objects can you add a registered product?

A) Installed base
B) Service ticket
C) Survey
D) Sales order

4. From which of the following lists do you add products to the maintenance items?

A) Product categories
B) Product list
C) Registered products
D) Products from related tickets

5. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Apply SDK solution
B) Create business roles
C) Update fine-tuning
D) Request new tenants

Solutions: