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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
B) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D) The number of messages posted in the #help-hr triage channel over the past 30 days

2. You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)

A) Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
B) Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.
C) Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
D) Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.
E) Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.

3. You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)

A) Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
B) Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
C) Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
D) Turn off the workspace request process, and require users to direct message (DM) their workspace admin.

4. Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A) When you need to confirm meeting times
B) When you need to let your manager know you are not feeling well
C) When a few questions need to be answered quickly
D) When there is a new line of business at your company

5. As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)

A) Create a multi-workspace channel for training that exists in each workspace.
B) Create a Slack Connect channel dedicated to company trainings.
C) Have each Workspace Admin post in the correct public training channel.
D) Create an org-wide channel dedicated to company trainings.

Solutions: