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  • Exam Code: 1z0-1063-21
  • Exam Name: Oracle Customer Data Management Cloud Service 2021 Implementation Essentials
  • Last Updated: Jul 31, 2026
  • Q & A: 66 Questions and Answers
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  • Exam Name: Oracle Customer Data Management Cloud Service 2021 Implementation Essentials
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Oracle 1z0-1063-21 Exam Syllabus Topics:

SectionWeightObjectives
Extensibility and Integration10%- Extend Custom Fields and Pages
- Describe CDM and Data Cloud Integration
- Integrate with Other Oracle Cloud Applications
- Use Application Composer
Duplicate Resolution and Survivorship15%- Manage Duplicate Resolution Workflows
- Process Merge and Link Requests
- Set Up Agreement Rules
- Configure Survivorship Rules
Address Cleansing and Geographies15%- Define and Enable Geographies
- Run Address Cleansing Services
- Integrate with EDQ for Data Quality
- Configure Address Cleansing and Verification
Duplicate Identification Configuration20%- Describe Real-time Duplicate Checking
- Run Batch Duplicate Identification
- Define Matching Attributes and Profile Options
- Configure Duplicate Identification Rules
Trading Community Architecture and Core Concepts15%- Define Source Systems and Source IDs
- Explain Customer Data Management Service Benefits
- Describe Trading Community Architecture
Data Import and Management15%- Manage Import Jobs and Error Handling
- Invoke CDM Services and Processing Modes
- Import Account and Contact Data
- Maintain Customer Master Data
Security and Access Configuration10%- Set Up Organizations and Users
- Plan for Access Control
- Manage Roles, Privileges, and Visibility

Oracle Customer Data Management Cloud Service 2021 Implementation Essentials Sample Questions:

1. You have been asked by the customer who is implementing Oracle Sales Cloud and Oracle Customer Data Management to check the features for managing address information:
* Sales team members should use a list of values while entering states to standardize address information for territories alignment.
* Sales teammembers should be able to select states or other address elements from lists to ensure accuracy during entry, and the application should be capable of filling in missing values.
* Sales team members may sometimes enter only postal code. The application should be capable of retrieving the corresponding city and state values automatically.
Which statement is true about managing address information?

A) The requirements are available by default and do not need any additional configuration.
B) A separate license is needed for Oracle Address Verification Cloud service.
C) It can be configured but needs Oracle Data as a Service to standardize addresses.
D) Geography validation needs to be set up by using the Manage Geographies task.


2. Which task is used to configure Oracle Enterprise Data Quality (EDQ) when using it with Oracle Customer Data Management?

A) Manage Data Quality Configurations
B) Manage Enterprise Data Quality Configurations
C) Manage Customer Data and Data Quality Configurations
D) Manage Server Configurations


3. You have configured Product Catalog and created many Product Groups. However, you areunable to search products under revenue line.
What should be done to enable this?

A) Service Product Group Usage must be defined.
B) Product Group Hierarchy must be restructured.
C) Opportunity Management Alternate Catalog must be defined.
D) Base Product Group Usage must be defined.


4. You have been asked by a customer implementing Oracle Sales Cloud and Data Quality to explore a system process on duplicate account identification.
* The business process states that they require possible duplicate identification at the time of account creation.
* The expectation is that the application notifies potential duplicates while creating the account.
As an implementation advisor, which two options do you suggest to fulfill the requirements?(Choose two.)

A) The duplicate identification notification feature can be enabled by using the OSC_ACC_EXACT_NAME_MATCH profile.
B) The duplicate identification notification feature can be enabled by using the ZCM_ACC_DUP_NOTIFICATION profile.
C) The duplicate identification notification feature can be enabled by using the OSC_ACC_DUP_NOTIFICATION profile.
D) The duplicate identification notification feature needs Oracle Customer Data Management.
E) The duplicate identification notification feature can beenabled by using the ZCM_ACC_EXACT_NAME_MATCH profile.


5. A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements:
* The system should be able to carry out duplicate identifications and duplicate merge process automatically.
* The system should provide the ability for a central administrator to review and approve merge records before carrying outduplicate merge process.
How can these be configured in Oracle Customer Data Management?

A) Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.
B) Oracle Customer Data Management does not support such approvals before merge and cannot be configured.
C) Define Groovy rules and trigger workflows with approval hierarchy before automerge.
D) Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: B,E
Question # 5
Answer: A

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