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ITIL Foundation Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:
- Understand the four dimensions of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the key concepts of service management
- Understand the activities of the service value chain, and how they interconnect
- Understand the purpose and components of the ITIL service value system
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
The benefit in Obtaining the ITIL Foundation Exam Certification
- PeopleCert ITIL Foundation Certification is distinguished among competitors. PeopleCert ITIL Foundation certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
- PeopleCert ITIL Foundation will be confident and stand different from others as their skills are more trained than non-certified professionals.
- PeopleCert ITIL Foundation certification has more useful and relevant networks that help them in setting career goals for themselves. PeopleCert ITIL Foundation networks provide them with the right career direction than non certified usually are unable to get.
- PeopleCert ITIL Foundation have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
- PeopleCert ITIL Foundation Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
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ITILFND02: ITIL Service Lifecycle – this unit requires that you understand the ITIL service lifecycle value and how processes integrate through the service lifecycle. Therefore, the applicants should have the skills to perform the following tasks:
- • Explain the structure of the ITIL service lifecycle;• Explain the scope, objectives, and purpose of a service strategy;• Describe the value that this service strategy offers to businesses;• Explain the scope, objectives, and purpose of service design;• Describe the value that this service design offers to businesses;• Explain the scope, objectives, and purpose of service transition;• Describe the value that this service transition offers to businesses;• Explain the scope, objectives, and purpose of service operation;• Describe the value that this service operation offers to businesses;• Explain the scope, objectives, and purpose of a continual service;• Describe the value that this continual service offers to businesses.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Guiding Principles
|
| Topic 2: Key Concepts of Service Management | 22% | - Service Management Concepts
|
| Topic 3: The ITIL Service Value System | 16% | - Service Value System Components
|
| Topic 4: The Four Dimensions of Service Management | 8% | - Four Dimensions
|
| Topic 5: ITIL Practices | 29% | - Key Practices
|
| Topic 6: The Service Value Chain | 10% | - Service Value Chain Activities
|
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