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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Architect flow design and deployment - Queue configuration and management |
| Topic 2: Account, User, and Security Configuration | 20% | - Organization and account setup - User creation, roles, permissions, and groups - Authentication, security policies, and compliance |
| Topic 3: Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control |
| Topic 4: Genesys Cloud Architecture & Implementation Methodology | 20% | - Telephony and networking fundamentals - Implementation lifecycle and best practices - Platform components and services |
| Topic 5: Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures - Monitoring, logging, and diagnostics - Pre-go-live testing and validation |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 4
- B. Genesys Cloud 2
- C. Genesys Cloud 1
- D. Genesys Cloud 3
Correct Answer: D 🗳️
Which protocol is used for transporting Digitized Audio?
- A. UDP
- B. SIP
- C. RTP
- D. TCP
Correct Answer: A 🗳️
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. People
- B. Queues
- C. Groups
- D. Workspaces
Correct Answer: D 🗳️
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Chat Icon
- B. Activity
- C. Admin
- D. Documents
Correct Answer: D 🗳️
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Directory capabilities, such as advanced search, profiles, and keyword searching.
- C. Call center features such as ACD and scripting.
- D. Knowledge base features, such as FAQs and Communities.
Correct Answer: A 🗳️
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