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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- CIS-IT Service Management Exam Prep
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- Major Incident Management (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Platform Implementation (ILT)
- Knowledge Management Implementation (On-demand)
- Service Portal Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
