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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Conducting Effective Performance Reviews | - Performance management checklists - Creating a performance development plan - Feedback and communication skills - Types of performance reviews - Common errors and solutions - Appraisal preparation - Coaching and maintaining performance - Planning and conducting interview reviews - Setting standards and goals - Accepting criticism - The performance management process |
| Anger Management | - Understanding what is anger - Using an anger log - Communication tips and tricks - How anger affects thinking - Costs and pay-offs of anger - Managing anger |
| Conflict Resolution | - Helping others through conflict - Role of communication in conflict resolution - Conflict and its resolution - Conflict resolution styles - Defining conflict and types of conflict |
| Employee Dispute Resolution | - Asking Questions - The Peer Review Process - What is Peer Review? - Initiating the Process - The Peer Review Panel |
| HR Training for the Non HR Managers | - Privacy Issues - Discipline - Diversity - Screening Resumes - Absenteeism - Termination - Finding Candidates - Skills Inventory - Forecasting - Performance Reviews - Exit Interviews - Employee Orientation - Job Analysis - Compensation and Benefits - Job Competencies - Position Profiles and Job Descriptions - Defining Human Resources - Advertising Guidelines - Planning Training - Conducting the Interview - Preparing for the Interview |
| Talent Management | - Identifying talent - Compensation and benefits - Competency-based programs - Keeping people interested - Talent review meetings - Conducting talent assessments - Fostering engagement - Talent management and performance management - Succession planning - Creating a talent management plan - Communicating with high potentials - Development strategies - Evaluating the talent plan |
