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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses |
| Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers
- A. Jobs need to be performed at the same site on the same day of the week.
- B. Jobs can take longer than the available resource ' s hours in a day.
- C. Jobs require consecutive days of work and can span over weekends.
- D. Jobs require multiple stages of work performed by different resources.
Correct Answer: B,C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Which service process dictates that both the Root Work Order field and Root Work Order Line Item field be added to page layouts?
- A. There are two levels in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
- B. There is a single level in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
- C. There is more than one level in a Work Order Hierarchy and more than one level in the Work Order Line Hierarchy.
- D. There is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Universal Containers wants Technicians to create a follow-up Service Appointment if they are unable to complete a Work Order due toMissing inventory. What should a Consultant implement on the Work Order object to accomplish this?
- A. A Macro
- B. A custom button
- C. A Visualforce page
- D. A Quick Action
Correct Answer: D 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Universal Containers has dispatchers who can set up new territories, defineNew schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field ServiceLightning Dispatcher License, which permissions should a Consultant assign to the Dispatchers?
- A. A Field Service Lightning Standard Permissions
- B. Field Service Lightning Scheduling License
- C. Field Service Lightning Admin Permissions
- D. Field Service Lightning Mobile License
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized Skills to complete the work at the same time. How should a Consultant implement this requirement?
- A. Create a work rule with two required skills.
- B. Create a crew with two Technicians.
- C. Create two Service Crews.
- D. Create a single Service Appointment.
Correct Answer: B 🗳️
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