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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Artifacts | - Salesforce platform capabilities
|
| Value Design | - Strategic direction
|
| Intangible Deliverables | - Stakeholder alignment
|
Salesforce Certified Platform Strategy Designer Sample Questions:
The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?
- A. Launch an online survey.
- B. Use rapid ideation with project team.
- C. Test the statement with end users.
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.
What should a strategy designer rely on to get stakeholder buy-in for a redesign?
- A. Wireframes and a total addressable market (TAM) calculation
- B. Research findings and a competitive analysis.
- C. Inspiring graphics and personas
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?
- A. Journey mapping
- B. Prototyping
- C. Ideation
Correct Answer: A 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Cloud Kicks ' strategy designer is writing a challenge statement to inspire team ideation. What should they avoid in the challenge statement?
- A. Focusing on the root cause of current issues
- B. Implying solutions to the challenge
- C. Basing the statement on a problem identified in research
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Cloud Kicks ' stakeholders engaged a strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud?
- A. Providing dashboards of orders to customers
- B. Allowing customers to see their open cases
- C. Exposing their knowledge base to customers
Correct Answer: C 🗳️
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