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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Processes and Functions | - Configuration Management (CMDB concepts) - Incident and Problem Management - Service Desk function - Change Management |
| ITIL Service Lifecycle | - Service Operation - Continual Service Improvement (CSI) - Service Design - Service Strategy - Service Transition |
| Service Management Concepts | - Definition of service and value creation - Stakeholders and service relationships |
| Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
ISEB The Foundation Examination - ITIL® Sample Questions:
What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
- A. Business services
- B. Supporting services
- C. Customer services
- D. Component services
Correct Answer: B 🗳️
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
- A. Service strategy
- B. Service transition
- C. Service operation
- D. Service design
Correct Answer: D 🗳️
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- A. The change manager
- B. The change implementer
- C. The change authorization board
- D. The change advisory board
Correct Answer: D 🗳️
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. Customer
- B. User
- C. Supplier
- D. Administrator
Correct Answer: A 🗳️
Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices
- A. All of the above
- B. 1 and 2 only
- C. 2 and 3 only
- D. 1 and 3 only
Correct Answer: A 🗳️
