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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
| Key Principles and Models | 15% | - Service Portfolio - Process Model - Governance Model - Deming Cycle |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Functions and Roles | 10% | - Technical Management - Service Desk - Application Management - IT Operations Management - Key Roles |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Strategy - Service Transition - Service Operation - Service Design |
| Selected ITIL Processes | 25% | - Incident Management - Service Level Management - Service Asset and Configuration Management - Release and Deployment Management - Change Management - Problem Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Eine effektive Service-Umstellung kann die Fähigkeit eines Service-Providers, große Mengen von was zu bewältigen, erheblich verbessern?
- A. Vorfälle und Probleme
- B. Änderungen und Veröffentlichungen
- C. Service Level-Anfragen
- D. Das Passwort wird zurückgesetzt
In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Servicekatalog-Management, Informationssicherheit und Support-Management?
- A. Service Design
- B. Servicestrategie
- C. Servicebetrieb
- D. Dienstübergang
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Was ist das Ziel von Access Management?
- A. Zum Verwalten des Zugriffs auf Computerräume und andere sichere Standorte
- B. Zum Verwalten des Zugriffs auf den Service Desk
- C. Bereitstellung von Sicherheitspersonal für Rechenzentren und andere Gebäude
- D. Zum Verwalten des Rechts zur Nutzung eines Dienstes oder einer Gruppe von Diensten
Welche der folgenden Aktivitäten werden durch das Aufzeichnen von Beziehungen zwischen Konfigurationselementen (Configuration Items, CIs) unterstützt?
1) Bewertung der Auswirkungen und Ursachen von Vorfällen und Problemen 2) Bewertung der Auswirkungen der vorgeschlagenen Änderungen
3) Planen und Entwerfen einer Änderung an einem vorhandenen Dienst
4) Planen einer Technologieaktualisierung oder eines Software-Upgrades
- A. nur 1, 3 und 4
- B. nur 1 und 2
- C. nur 1, 2 und 4
- D. Alle oben genannten
Welcher Prozess wird in erster Linie durch die Analyse von Patterns of Business Activity (PBA) unterstützt?
- A. Finanzverwaltung
- B. Service Level Management
- C. Verfügbarkeitsmanagement
- D. Nachfragemanagement
