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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly.
Which two features must a Consultant use to meet their needs?

A) Integration Procedures
B) OmniScripts
C) FlexCards
D) DataRaptors

2. An ABC Telecom customer ordered an internet bundle along with a router in their first order. At a later date, the customer ordered another internet bundle. Their existing router supports all services.
What should be the scope of the technical product so that the decomposition process generates fulfilment request lines (FRL) based on the existing inventory item?

A) Top Order Item Scope
B) Downstream Order Item Scope
C) Order Item Scope
D) Account Scope

3. Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?

A) The rep is missing the Create Surveys permission
B) A custom Assessment Task definition has not been created
C) The Retail Execution Survey Lighting Flow has not been action
D) A related survey invitation has not been generated
E) The Salesforce admin has not created and activated a Salesforce survey

4. A consultant for Northern Trail Outfitters (NTO) has been asked to setup Tableau CRM for Consumer Goods Cloud to gain insights into factors that might affect store sales.
Which Einstein Discovery story should the consultant select to address this concern?

A) Einstein Discovery story 'Maximize Store Sales'
B) Einstein Discovery story 'Minimize Out-of-Stock occurrences'
C) Einstein Discovery story 'Strategic Sales'
D) Einstein Discovery story 'Promotion Management

5. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
B) Leverage the CPQ Cart for all cases to minimize the implementation effort
C) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI

Solutions: