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HP HP2-N49 Exam Syllabus Topics:

Section	Objectives
Topic 1: Business Service Management Fundamentals	- Business Service Management concepts 1. Business-driven IT management 2. IT service lifecycle 3. Business value of BSM
Topic 2: HP Business Service Management Portfolio	- HP BSM solution components 1. Service health and availability 2. Infrastructure monitoring 3. Event and operations management 4. Application Performance Management
Topic 3: Customer Business Challenges	- Identifying customer needs 1. Risk and compliance considerations 2. Business pain points 3. Operational challenges
Topic 4: Sales Opportunities and Customer Engagement	- Sales methodology 1. Solution mapping 2. Objection handling 3. Cross-selling and upselling 4. Opportunity identification
Topic 5: HP Solution Positioning	- Selling HP BSM solutions 1. Competitive differentiation 2. Return on investment messaging 3. Value proposition
Topic 6: Solution Integration	- Integration within HP software portfolio 1. Automation and orchestration 2. Service management integration 3. Reporting and analytics

HP Selling HP Business Service Management Solutions Sample Questions:

1. What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?

A) Virtual device performance
B) Internet connectivity
C) Cloud activity
D) User experience

2. Which HP Operations Analytics tool provides IT Operation Teams fast analysis from all device and machine data records?

A) Operations Logger
B) Service Health Analyzer
C) Vertica
D) OMi Interface Dashboard

3. What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?

A) IT infrastructure
B) applications
C) internet connections
D) event logs

4. Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A) run time service model
B) performance and metric-gathering service plug-ins
C) transaction-based event correlation
D) stream-based event correlation

5. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.