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IBM P1000-016 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety, Compliance & Documentation | 15% | - Service documentation and reporting - Regulatory and compliance requirements - Safety guidelines for hardware service |
| Topic 2: IBM Product Knowledge & Support Tools | 20% | - IBM support portal and resource usage - Warranty and service contract management - Compatibility and upgrade considerations |
| Topic 3: Technical Support & Troubleshooting | 35% | - Problem determination methodology - Log analysis and error code interpretation - System diagnostics and issue resolution |
| Topic 4: Maintenance Procedures & Best Practices | 30% | - Routine maintenance workflows - Serviceability and replacement procedures - Hardware and software maintenance standards |
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