Exam Details

ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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Study Guides for ITILSC-SOA Exam

This section covers two essential publications and study guides that will make you better off in grasping what the ITILSC-SOA test needs. Well, the publications offer important guidance regarding best practices, and before covering these materials, here are the test objectives that your preparation must emphasize:

• Introduction to SOA;
• IT services financial management;
• Managing of service levels;
• Supplier management;
• Management of business relationship;
• SAO roles & responsibilities;
• Demand management;
• Management of service catalogues;
• Management of service portfolios;

Considerations for technology as well as implementation.

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