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EXIN ITILSC-OSA Exam Syllabus Topics:

Topic	Details
Topic 1	Interpretation And Analysis Of OSA Principles Inclusive Of Design Strategy, Objectives, Components,Activities
Topic 2	The Incident Management Process Inclusive Of Its Components Interpretation And Analysis Of Request Fulfilment Principles
Topic 3	Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 4	Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 5	Interpretation And Analysis Of Incident Management Principles Activities And Operation Including Its Organizational Structure
Topic 6	The Service Desk Validation Components And Activities The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
Topic 7	The Event Management Process Inclusive Of Its Design Strategy The Benefits And Business Value That Can Be Gained From Event Management
Topic 8	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Service Desk Principles
Topic 9	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Problem Management Principles
Topic 10	Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
Topic 11	The Value To The Business Of OSA Activities The Lifecycle Within The OSA Context Optimizing Service Operation Performance
Topic 12	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Access Management Principles