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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam (ITIL-4-Specialist-Monitor-Support-Fulfil日本語版) Sample Questions:
実践の成功要因である「さまざまな種類のイベントと、それらを検出するために必要な監視機能を説明するアプローチ/モデルを確立および維持する」をサポートする能力基準はどれですか?
- A. 監視とイベント管理アプローチの有効性が測定され、報告される
- B. 傾向を分析し、イベントの発生を予測するために使用される
- C. 検出されたイベントは、関連する場合には解釈され、対処される。
- D. 監視データの主な利用者とその要件が特定される
Correct Answer: D 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
パートナーとサプライヤーは、監視とイベント管理の実践をどのようにサポートできますか?
- A. インシデント管理ツールを提供することで
- B. 即時の対応が必要な情報イベントを定義することで
- C. 顧客と合意したSLAに基づいてサービスパフォーマンスをベンチマークすることにより
- D. 製品のオペレーティングシステムにイベント生成機能を組み込むことで
Correct Answer: D 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
次の自動化ツールのうち、サービス デスクをサービス プロバイダーのバリュー ストリーム内の他のプラクティスと統合するのに役立つものはどれですか。
- A. 調査ツール
- B. 作業の優先順位付けツール
- C. ワークフロー管理ツール
- D. レポートツール
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
組織は、問題管理が組織の成功にどの程度貢献しているかを最もよく評価するにはどうすればよいでしょうか?
- A. 実践ガイドに記載されているITIL成熟度モデルを使用することで
- B. 独立したコンサルタントを雇用して実践を評価し報告することで
- C. 実践ガイドで定義された主要業績評価指標を測定し報告することにより
- D. 組織のサービス価値体系を文書化することにより
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
「イベント処理」プロセスへの入力はどれですか?
- A. サービスの健全性基準
- B. サービスカタログ
- C. サービスパフォーマンスしきい値
- D. 監視計画
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
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