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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?

A) Peer review
B) A/B testing
C) Value stream mapping
D) Toyota Kata

2. An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

A) IT transformation
B) Digital product
C) Digital technology
D) High velocity IT

3. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Service continuity management
B) Problem management
C) Deployment management
D) Business analysis

4. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) Segregation of duties
B) Command and control
C) T-shaped people
D) Matrix management

5. An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A) It helps the team to prioritize backlog items
B) It provides the governance needed for the team to operate
C) It helps the team to document customer requirements
D) It provides the business case needed to gain funding for the team

Solutions: