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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

A) High agent satisfaction
B) Visitor error
C) Abandoned session
D) Triggered action map

2. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Predictive model source code
B) Export to Excel or CSV
C) Visualization in historical dashboards
D) Manual routing overrides

3. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 7-14 days
B) 1 year
C) 1 day
D) 12 hours

4. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) HTML
B) PowerPoint
C) Excel (XLSX)
D) PDF

5. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) The interaction is automatically rejected and returned to the customer.
B) The interactions are routed using the predefined fallback routing method.
C) The interactions are routed using the Standard ACD method.
D) Bullseye routing method is used as the default routing method in this scenario.

Solutions: