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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Creation and Processing - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning |
| Topic 2: Configuration and Integration | 16% | - API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM - Third-Party System Integration |
| Topic 3: Service Reporting and Analytics | 16% | - Reports and Dashboards - Service Performance Metrics - Custom Report Generation - KPI Monitoring and Analysis |
| Topic 4: Mobile Application | 20% | - Real-Time Communication - Mobile Checkout and Time Tracking - Offline Capabilities - Field Service Mobile App Features |
| Topic 5: Resource Management | 22% | - Technician Management - Skill-Based Matching - Workforce Planning and Forecasting - Travel and Route Optimization |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are example use cases for autoscheduling?
There are two correct answers.
A) Periodic re-optimization
B) Suggest a suitable time for a technician's visit
C) Suggest a matching technician for a single job
D) Automatic scheduling of new jobs
2. Which of the following features are part of company configuration?
There are four correct answers.
A) Company settings
B) Service workflows
C) Screen configuration
D) Admin policy groups
E) Custom translations
F) Password policy
3. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) False
B) True
4. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Enhanced employee engagement
B) Transparency throughout the implementation journey
C) Improved marketing analytics
D) Access to necessary information with ease
E) Predictability in implementation
5. What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
A) To develop marketing strategies
B) To facilitate employee training programs
C) To monitor financial performance
D) To view and assess system adherence to Clean Core principles
E) To foster resilient business processes and extensions
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B,C,E | Question # 3 Answer: A | Question # 4 Answer: B,D,E | Question # 5 Answer: D |
