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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Incident Processor
B) Support Coordinator
C) Sales Executive
D) Service Consultant

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Best practices for embedding third-party software
B) Hardware Management
C) Discovery of corrective software packages
D) Automatic Deployment

3. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Conflict Resolution
B) Agent Administration
C) Diagnostic Setup
D) System Maintenance

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) SAP Notes inform customers about corporate strategy.
B) They allow support consultants to quickly provide solutions for problems which have already been solved before.
C) One SAP Note can cover multiple technical issues.
D) They allow customers to find solutions for their own product issues.

5. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to Update Message with SAP
B) Select Get information for SAP and then select theText Ids to be forwarded to SAP
C) Set the message status to In Process
D) Increase the priority of the message tospeed up response time from SAP

Solutions: