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Apple OS X Support Essentials 10.9 Sample Questions:

1. Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)

A) What can you enable to locate a lost Mac system?
B) What's a profile? How are profiles managed?
C) What is file system metadata? What are some examples of file system metadata?
D) How can an OS X system automatically connect to a Wi-Fi network?

2. Improperly unmounting or ejecting a drive or volume may cause data corruption. The
system automatically verifies and repairs an improperly unmounted or ejected volume the next time it becomes available to the Mac.

A) What role does the system launchd process serve during system startup?
B) What's the potential side effect of improperly unmounting or ejecting a disk or volume?
C) What types of files are omitted from Time Machine backups?
D) What's required to set up the iCloud Keychain service on multiple Apple devices?

3. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
C) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
D) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.

4. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) How does OS X use dynamic network service discovery protocols to access network services?
B) How does network service order affect network connectivity?
C) What are some known issues that arise when connecting to network file services?
D) How does OS X support third-party devices without needing third-party device drivers?

5. What happens during user logout?

A) During system initialization, the system launched process automatically starts /System/ Library/LaunchDaemons, /Library/LaunchDaemons, /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX script if it exists.
B) Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.
C) During user logout, the user's login window process does the following: requests that all user applications quit; automatically quits any user background processes; runs any logout scripts;records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's login window and launched processes.
D) At system shutdown, the login window process logs all users out and tells the kernel to quit all remaining system processes. Once the kernel quits all system processes, the Mac shuts down.

Solutions: