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Avaya Oceana® Solution Support Sample Questions:

1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces relies on CM for authentication and authorization.
D) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

2. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

3. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) POSTMAN
B) CS TOOL
C) Web Browser
D) SERVICE MAP

4. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Agent Workspaces and Omnichannel
B) UAC, Email Snap-In and Omnichannel DB
C) UCM Spaces, UAC, and Agent Workspaces
D) UAC and Omnichannel DB

5. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Messaging Service
B) Unified Collaboration Model
C) Work Assignment
D) Context Store
E) ORC Rest Service

Solutions: