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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Installation | 25% | - IP Office 500v2 and Server Edition hardware - Network configuration and IP addressing - SD card licensing and system ignition - Software installation and upgrade procedures |
| Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Common issues and resolution steps - Backup, restore and configuration management |
| System Configuration & Management | 30% | - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing - IP Office Manager and Security Settings - User profiles, extensions and rights |
| Endpoints & Trunks | 20% | - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - SIP, PRI and analog trunk setup - Media resources and codec settings |
| Voicemail & Applications | 15% | - Auto Attendant and call flows - Embedded Voicemail configuration - VoiceMail Pro installation and setup - Licensing for advanced features |
Avaya IP Office Implementation Sample Questions:
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?
- A. yellow2meterinterconnect cables
- B. a Standard 19" Rack
- C. an Uninterruptable Power Supply
- D. an IP400 Rack Mounting Kit
Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)
- A. HTTP
- B. NTP
- C. SMTP
- D. TFTP
How is an Auto Attendant tested if the lines are not yet installed?
- A. Create and dial a new Auto Attendant Short Code.
- B. Call the Voicemail Start Code *77.
- C. Dial the default Short Code*91#.
- D. Call the Voicemail Announcement Code *8101.
A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?
- A. Enable CLItracking.
- B. Add the CLI information to the Account Code.
- C. Enable Forced Account Code on the Incoming Call Route created for the client CLI.
- D. Add the client CLIinformation to the Incoming Call Route.
How many external expansion modules may be added to an IP Office 500v2 for maximum capacity without an expansion module base card?
- A. 14
- B. 4
- C. 18
- D. 8
