Free Demo
Exam simulation of online test engine
Online version brings users a new experience that you can feel the atmosphere of real 500-440 exam tests. It makes exam preparation process smooth and can support Windows/Mac/Android/iOS operating systems, which allow you to practice valid 500-440 exam questions and review your 500-440 valid vce at any electronic equipment. It has no limitation of the number you installed. So you can prepare your 500-440 dumps without limit of time and location. Online version perfectly suit to IT workers.
Our website has a long history of providing Cisco 500-440 exam tests materials. It has been a long time in certified IT industry with well-known position and visibility. Our 500-440 dumps contain 500-440 exam questions and test answers, which written by our experienced IT experts who explore the information about 500-440 practice exam through their knowledge and experience. You not only can get the latest 500-440 exam pdf in our website, but also enjoy comprehensive service when you purchase. If you want to participate in the Cisco Unified Contact Center Enterprise Specialist 500-440 exam tests, select our 500-440 ValidExam pdf is unquestionable choice.
Our expert team has developed a latest short-term effective training scheme for Cisco 500-440 practice exam, which is a 20 hours of training of 500-440 exam pdf for candidates. After training you not only can quickly master the knowledge of 500-440 valid vce, bust also consolidates your ability of preparing 500-440 valid dumps. So they can easily pass 500-440 exam tests and it is much more cost-effective for them than those who spend lots of time and energy to prepare for 500-440 exam questions.
Our valid 500-440 exam questions are proved to be effective by some candidates who have passed 500-440 Designing Cisco Unified Contact Center Enterprise practice exam. Our 500-440 exam pdf materials are almost same with real exam paper. Besides, in order to make you to get the most suitable method to review your 500-440 valid dumps, we provide three versions of the 500-440 ValidExam pdf materials: PDF, online version, and test engine. We believe that there is always a way to help your 500-440 practice exam. And each version has latest 500-440 exam questions materials for your free download.
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
Cisco 500-440 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution | 11% | -Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal - Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks - Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager - Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager - Describe the cluster over the WAN consideration for Cisco Unified Communications Manager - Describe the Cisco Unified Communications Manager redundancy options for centralized deployment - Describe the methods available to maintain end to end reporting for transferred calls |
| Describe the Features and Functionality of the Cisco Unified CCE Solution | 23% | -Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE - Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE - Describe the role of congestion control in Cisco Unified CCE - Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE - Describe the role of CTI in Cisco Unified CCE - Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE - Describe the role of high priority traffic in Cisco Unified ICM - Describe the methods available to configure and use precision routing - Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE - Describe the role of Cisco Outbound Option in Cisco Unified CCE - Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality |
| Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components | 11% | -Identify the VMware supported features - Describe the configuration considerations for NIC in virtualization environment - Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity - Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series - Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series |
| Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution | 23% | -Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution - Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated) - Describe the impact for re-qualify call node in Cisco Unified ICM script - Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution - Describe Post Call Survey functionality and its call flow - Describe Whisper Announcement functionality and its call flow - Describe Courtesy Call back functionality and its call flow - Describe Cisco Finesse features and its third-party gadgets - Describe the Cisco Finesse workflow - Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution |
| Identify the Network Design Considerations in a Cisco Unified CCE Solution | 19% | -Explain the failure scenarios with geographically separated Cisco Unified CCE deployments - Describe the quality of service usage within Unified Contact Center Enterprise solution - Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution - Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed) - Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution - Describe Cisco Finesse failover scenarios - Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage - Describe the Test Other Side method used in Unified Intelligent Contact Management - Describe the high-availability options of all components supported in the Cisco Unified CCE solution |
| Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components | 13% | -Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources - Explain how Erlang calculations are used as part of the sizing for contact center resources - Describe the Packaged CCE capacity - Describe the sizing consideration for SIP proxy methods - Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations - Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution |
One-year free updating
Once you make payment for our 500-440 pdf, you will have access to the free update your 500-440 valid vce one-year. If there are latest versions released, we will send it to your email immediately. You just need to check your mailbox.
The most effective and smartest way to pass exam
After you received our 500-440 exam pdf, you just need to take one or two days to practice our 500-440 valid dumps and remember the test answers in accordance with 500-440 exam questions. If you do these well, passing exam is absolute.
No Help, Full Refund
We promise you full refund if you failed 500-440 exam tests with our dumps. Or you can choose to wait the updating or free change to other dumps if you have other test.
Instant Download 500-440 Free Dumps: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
