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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Voicemail and unified messaging design - Conferencing and collaboration applications - Integration with third-party systems |
| Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Hardware and software component selection - Complete bill of materials preparation - System sizing and capacity planning |
Avaya Midsize Solution Design Sample Questions:
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. There will be some operational or feature differences.
- B. The existing sets will operate the same on the IP Office.
- C. IP Office supports ail BCM sets.
- D. The features supported on BCM are the same as the IP Office.
Correct Answer: D 🗳️
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 50 participants
- B. 500 participants
- C. 100 participants
- D. 25 participants
Correct Answer: A 🗳️
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 200 Telephony users and 435 UC users
- B. 400 Telephony users and 235 UC users
- C. 210 Telephony users and 425 UC users
- D. 410 Telephony users and 225 UC users
Correct Answer: A 🗳️
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email address for Basic level users does not need to be unique.
- B. Any email address will work for Basic level users.
- C. The email domain name must match the company domain name.
- D. An email address is not required for Basic level users.
Correct Answer: C 🗳️
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- B. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- C. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- D. To IP Office and anchored In IP Office: A-6
Correct Answer: C 🗳️
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