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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Agent Map
B) Agent Desktop Displays (ADD)
C) Avaya one-X® Agent
D) Avaya Agent for Desktop (AAfD)

2. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Server
B) XML Service
C) XML Client
D) XML Application

3. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Experience Portal
B) Avaya Contact Center Select
C) Avaya Aura® Contact Center
D) Voice Portal
E) Avaya Aura® Communication Manager

4. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-VMS
B) EMC-XML
C) EMC-IDS
D) EMC-CORE
E) EMC-SQL-DB

5. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A) Tl/El
B) SIP
C) Analog
D) CTI
E) AACC

Solutions: