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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) soe_log
B) dccs_logfile
C) cron
D) account.log
E) cd.log

2. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list from Backup storage device.
B) Restores calling list from prior day's automated standard calling list file backup.
C) Restores calling list data from prior day's tran.stat files.
D) Restores calling list data using Latelist/Latemark processing.
E) Reprocesses calling list from previous raw file data from host.

3. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) tail-facc*0219
B) logcat -p agent
C) check_errors 20110219
D) logadm -p opmon |7

4. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Copy missing records from the prior day's calling list to the newly downloaded calling list.
B) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
C) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
D) Retain recall configuration data set on account on consecutive day's download.
E) Mark duplicate records as unable to be called.

5. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) PC Analysis Extract
B) List Distribution
C) PIF Report
D) Event Monitor

Solutions: