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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three statements are true about building Digital Customer Service (DCS)applications?

A) Only one version of a DCS application can be active in production at any time.
B) DCS application can be embedded in other sites.
C) Many DCS applications can be active in production at the same time.
D) DCS includes a "reference implementation template" that illustrates recommended implementation practices.

2. Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Create Category > Create Child Category.
B) Check the Active flag.
C) Select the task Manage Service Request Categories.
D) Select Create Category > Create Top-Level Category.
E) Complete Category Name.
F) Select Status = "Active".
G) Select Service Catalog in Functional Areas.

3. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Lock the Profile Option for editing.
B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C) Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
D) Unlock and publish the new selected profilevalue.
E) Select View > Detach.
F) Modify the Profile Value and save.

4. What three things should you do once you have established a global default coverage?

A) Createan ESS job to Monitor Service Request Milestones.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Create an ESS job to Aggregate Service Requests.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

5. To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
B) Your changes are isolated and do not impact other users' configuration environments or the production environment.
C) Multiple users cannot use your sandbox at the same time.
D) You can set a second sandbox as Activeat the same time in order to begin working on another new object.

Solutions: