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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Resolution and control processes
|
| Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
| Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?
- A. サービス向上プログラム (SIP)
- B. 重要業績評価指標 (KPI)
- C. 重要成功要因 (CSF)
- D. バランス スコアカード (BCS)
品質目標を達成することで何を改善できるでしょうか?
- A. 関心のあるサプライヤーとの関係
- B. 構成マネージャーの個人的な満足度
- C. 不正パティとの関係
- D. サービスの有効性
IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?
- A. 一定の品質
- B. サービスの提供方法を革新する
- C. 技術革新を取り入れたもの
- D. ベストプラクティスに基づく方法論的順序
ISO/IEC 20000 の目的は何ですか?
- A. 統合プロセスアプローチの採用を促進する
- B. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
- C. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
- D. IT ガバナンスの導入を促進するため
サービス管理計画に関する ISO/EC 20000 要件とは何ですか?
- A. 組織のノウハウを一切含まないこと
- B. 標準で指定された文書化された手順が含まれている必要があります
- C. 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。
- D. 組織のサービス管理計画の範囲を含める必要があります
