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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Assess current state of Salesforce usage |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Identify improvement opportunities - Design optimized processes aligned with Salesforce |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of a well-formed user story - Manage and maintain user story documentation |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
Salesforce Certified Business Analyst Sample Questions:
1. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
A) Ask the stakeholder to focus on the onboarding process.
B) Add the stakeholder's concerns to a "parking lot" for further discussion.
C) Shift the conversation from onboarding to the stakeholder's concerns.
2. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
A) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
B) A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C) A sales rep can view current information directly in the Lead and Contact records.
3. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?
A) Intent of both parties
B) Product limitation
C) Acceptance criteria
4. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
A) Value Stream Map
B) Capability Model
C) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
5. A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?
A) Determine the most commonly used process.
B) Ask the security team to confirm company policy.
C) Ask executive leadership to make the decision.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
